In today’s fast-paced hospitality industry, guests expect more than just a place to sleep, they want convenience, connection, and control. Traditional printed compendiums no longer meet those expectations. That’s where a digital hotel compendium like Connect & Stay comes in, transforming how property managers and hoteliers communicate with guests and manage operations.
The Problem with Paper-Based Compendiums
Most property managers and resort operators are familiar with the burden of printed guest information folders. They’re outdated almost as soon as they’re printed. Updating one means reprinting hundreds, a costly, time-consuming process. Plus, these folders can be lost, damaged, or ignored entirely by guests who are used to having everything at their fingertips.
But the real issue isn’t the paper, it’s the lack of efficiency, accessibility, and personalisation.
The Key Challenges Faced by Accommodation Providers
At Connect & Stay, we’ve worked closely with property managers, resort owners, and short-term rental hosts to understand what really slows them down. Here are some common pain points we hear:
Guests constantly call or text for basic info like Wi-Fi passwords, local recommendations, check-out procedures.
Staff spend hours repeating the same instructions, leaving less time for more valuable tasks.
No easy way to upsell add-ons or services like late check-out, in-house massages, or local tours.
Guests don’t read printed guides, especially international travellers who prefer mobile-friendly formats.
Disjointed communications between the booking, arrival, and in-stay experience lead to negative reviews.
These challenges don’t just cause frustration, they impact your reputation, your efficiency, and ultimately, your revenue.
Connect & Stay: The Digital Hotel Compendium is Designed to Solve These Problems
Connect & Stay isn’t just a digital folder. It’s a centralised guest experience platform that’s been built from the ground up with property managers in mind. Here’s how it addresses your biggest concerns:
1. Save Time with Automated Guest Information
Instead of repeating the same instructions over and over, Connect & Stay allows you to load everything into one place, Wi-Fi, parking details, how to use the coffee machine, check-in/check-out processes, and more. Guests access it instantly via a QR code or direct link, no app download required.
2. Make a Great First Impression
Custom branding and imagery ensure your compendium looks professional and on-brand. Guests feel like they’re in capable hands from the moment they arrive, setting the tone for a great stay.
3. Upsell Without the Awkward Conversation
Want to offer mid-stay cleans, late check-outs, or spa services? Connect & Stay includes optional add-on sections where you can promote extras and boost your revenue with minimal effort.
4. Centralise Communication Across Your Properties
Whether you manage one property or fifty, Connect & Stay keeps information consistent, up-to-date, and easy to manage. You can update one compendium, or all of them, with a few clicks.
5. Go Green and Stay Current
No more reprinting booklets every time a change happens. Not only does this reduce waste, but it also ensures guests always have the most current information.
6. Boost Reviews by Improving the Experience
When guests have everything they need in one digital place, they feel informed, empowered, and cared for which directly improves satisfaction and review scores.
Future-Proof Your Property Management
In a world where digital convenience drives decisions, a digital hotel compendium isn’t a luxury, it’s a necessity. With Connect & Stay, you not only meet guest expectations but also streamline your team’s workload, unlock upsell opportunities, and create a consistent experience across all your properties.
If you’re tired of answering the same questions or want to bring your guest experience into the modern age, Connect & Stay is your all-in-one solution.
Improve your guests stay with just a touch!
Don’t let outdated, costly, and environmentally harmful printed compendiums hold back your guest experience and operational efficiency. Embrace the future of hospitality with our Digital Guest Compendium. Create, manage, and update property information with ease, all while providing an array of contactless solutions to both your guests and your internal operations, accessible from anywhere.
With a focus on sustainability, cost reduction, and user-friendliness, our digital compendium is the smart choice for modern, forward-thinking hospitality establishments. Get started today and revolutionize the way you cater to your guests and manage your property’s information. Have all your guests questions answered on the their stay at the touch of a button.